Missed enquiries
Check WhatsApp, email, website forms, social inboxes and phone callback requests for unhandled messages.
Lead Magnet
Free Customer Support Audit Checklist
Use this checklist to spot missed enquiries, slow replies, follow-up gaps and reporting blind spots before they become lost sales.
What to check
Eight places customer support usually leaks sales
The checklist is designed for founders, e-commerce teams, service teams and customer-facing businesses that rely on fast replies and clear follow-up.
Slow replies
Identify peak enquiry times and measure how long customers wait before the first useful response.
No follow-ups
Review quotes, bookings, abandoned enquiries and warm leads that never received a next message.
No abandoned cart process
Check whether online shoppers receive a helpful human-approved reminder after leaving.
No review requests
Confirm whether happy customers are asked for reviews after a successful purchase or service.
No customer complaint tracking
Make sure complaints are logged, routed and reviewed for recurring issues.
No FAQ scripts
List repeat questions and turn them into approved response templates.
No weekly reporting
Track customer themes, lost sales reasons and improvement actions every week.
Want Ai Cleva to review this with you?
Book a free support audit and we will help identify the fastest improvements for WhatsApp, email, website enquiries, abandoned carts and follow-up.