Human-managed support
AI assists with drafting and organisation, but trained humans review replies and proposals before sending.
Business Proposal
A practical support partner for businesses that cannot afford missed enquiries.
Ai Cleva helps customer-facing businesses manage WhatsApp, email, website enquiries, customer support, follow-ups and weekly reporting with a human-approved AI-assisted workflow.
Who we are
AI-assisted. Human-managed. Founder-led.
Ai Cleva is built for business owners who are losing sales because messages, emails and customer follow-ups are not handled quickly enough.
South African delivery advantage
English-language support talent, cost-effective remote delivery and a practical service culture.
Quality control
Approved scripts, escalation rules, QA checklists and weekly improvement notes keep delivery consistent.
Reporting rhythm
Weekly reports show enquiry volume, common questions, complaints, sales opportunities and next actions.
Services
What the proposal can include
The exact scope depends on channels, volume, hours and product complexity.
WhatsApp support
Manual WhatsApp reply workflows using approved scripts, escalation rules and click-to-chat links.
Email support
Inbox triage, templated responses, follow-up reminders and weekly issue summaries.
Website enquiry handling
Fast qualification of web form leads so the business owner can focus on closing.
Lead qualification
Clear questions to confirm fit, urgency, budget range and next action.
Abandoned cart follow-up
Human-approved recovery scripts for shoppers who left before buying.
Order follow-up
Proactive updates that reduce repeated support questions and improve trust.
Customer review requests
Simple post-purchase review prompts after the customer has received value.
Repeat customer follow-up
Friendly reminders and win-back messages that do not feel robotic.
Basic CRM updates
Lead and customer notes kept clean enough for a founder to act on quickly.
Why outsourced support
Businesses need replies, follow-ups and reporting they can trust.
Missed messages become missed revenue. Slow replies, no abandoned cart process, no review requests and no weekly insight make it difficult for a founder to see where sales are leaking.
Faster replies without hiring a full internal team first.
Better follow-up on leads, quotes, abandoned carts and past customers.
Clear escalation rules so tricky issues reach the right person.
Weekly insight into what customers ask, complain about and want to buy.
CAREFLOW
The delivery system behind the proposal
C
Capture every enquiry
Every WhatsApp, email, website form and social lead is logged with the right next action.
A
Answer fast with approved scripts
Agents use client-approved reply templates and AI suggestions to keep responses quick and consistent.
R
Resolve or route the issue
Common questions are handled clearly, while sensitive issues are routed to the right person.
E
Escalate important cases
Complaints, refund requests, urgent orders and VIP customers follow clear escalation rules.
F
Follow up for sales and reviews
Abandoned carts, quotes, repeat orders and review requests are handled with human approval.
L
Log customer insights
Recurring questions, objections and missed sales reasons are recorded for the business owner.
O
Optimise weekly reports
Weekly reports show response times, trends, risks and practical improvements.
W
Win back repeat customers
Past customers are followed up with friendly, approved messages that encourage repeat business.
Packages
Simple monthly packages with setup support
Starter Support
R4,500 - R7,500/month
For businesses needing basic enquiry support.
- WhatsApp or email support
- One main channel
- FAQ reply templates
- Basic lead tracking
- Weekly report
- Human-managed quality control
- AI-assisted reply suggestions
Growth Support
Popular
R9,500 - R15,000/month
For businesses wanting support plus sales follow-up.
- WhatsApp + email support
- Website enquiry follow-up
- Abandoned cart follow-up
- Lead qualification
- Customer review requests
- Repeat-order follow-up
- Weekly insights report
Sales Support Pro
R18,000 - R30,000/month
For businesses wanting stronger sales and support coverage.
- Multi-channel support
- Dedicated support process
- Sales follow-up scripts
- QA checks
- Escalation workflow
- Monthly strategy call
- Advanced reporting
Request a custom support proposal
Start with a free support audit so Ai Cleva can understand your enquiry volume, channels, current reply gaps and the best starting package.