C
Capture every enquiry
Every WhatsApp, email, website form and social lead is logged with the right next action.
Ai Cleva for support teams
AI-assisted customer support for businesses that cannot afford to miss enquiries.
Ai Cleva helps businesses manage WhatsApp messages, emails, website enquiries, customer support and sales follow-ups with fast replies, approved scripts, human quality control and smart AI-assisted workflows.
Manual WhatsApp repliesApproved scriptsNo automatic customer sendsWeekly reportingPOPIA-aware workflows
CAREFLOW Reply Assistant
AI suggestion. Human-approved.
WhatsApp lead
Sales
New quote request
RoutedEmail support
Support
Delivery question
RoutedReview flow
Retention
Happy customer
Routed12 sec
Reply draft
100%
Human QA
+31%
Follow-ups
Approved scripts only
No automatic sends
Fast triage
1-5
launch clients target
24h
audit response goal
100%
human-reviewed replies
Problem
Slow replies quietly cost small businesses money.
When WhatsApp messages, emails and website enquiries sit unanswered, customers move on. The issue is not usually effort. It is lack of a simple support system, clear ownership and consistent follow-up.
Missed WhatsApp and email enquiries
No clear follow-up owner
Slow quote responses
No abandoned cart recovery
No FAQ response templates
No weekly customer insight report
The solution is a managed support rhythm.
Ai Cleva combines trained human workflows, approved scripts and AI-assisted drafting so business owners can respond faster without losing control of quality.
Faster replies without hiring a full internal team first.
Better follow-up on leads, quotes, abandoned carts and past customers.
Clear escalation rules so tricky issues reach the right person.
Weekly insight into what customers ask, complain about and want to buy.
CAREFLOW System
A simple operating system for every enquiry.
CAREFLOW keeps customer conversations visible, approved, logged and followed up without building an enterprise system first.
A
Answer fast with approved scripts
Agents use client-approved reply templates and AI suggestions to keep responses quick and consistent.
R
Resolve or route the issue
Common questions are handled clearly, while sensitive issues are routed to the right person.
E
Escalate important cases
Complaints, refund requests, urgent orders and VIP customers follow clear escalation rules.
F
Follow up for sales and reviews
Abandoned carts, quotes, repeat orders and review requests are handled with human approval.
L
Log customer insights
Recurring questions, objections and missed sales reasons are recorded for the business owner.
O
Optimise weekly reports
Weekly reports show response times, trends, risks and practical improvements.
W
Win back repeat customers
Past customers are followed up with friendly, approved messages that encourage repeat business.
Services
Support, sales follow-up and customer care in one practical offer.
Start with the channels that matter now, then add reporting, scripts and trained support coverage as the client grows.
WhatsApp support
Manual WhatsApp reply workflows using approved scripts, escalation rules and click-to-chat links.
Email support
Inbox triage, templated responses, follow-up reminders and weekly issue summaries.
Website enquiry handling
Fast qualification of web form leads so the business owner can focus on closing.
Lead qualification
Clear questions to confirm fit, urgency, budget range and next action.
Abandoned cart follow-up
Human-approved recovery scripts for shoppers who left before buying.
Order follow-up
Proactive updates that reduce repeated support questions and improve trust.
Customer review requests
Simple post-purchase review prompts after the customer has received value.
Repeat customer follow-up
Friendly reminders and win-back messages that do not feel robotic.
Basic CRM updates
Lead and customer notes kept clean enough for a founder to act on quickly.
Weekly insights report
Questions, complaints, missed sales reasons and next-week recommendations.
Industries
Built for businesses where messages turn into revenue.
Ideal first clients are owner-managed businesses with repeat enquiries, quotes, bookings, orders or product questions.
Pricing
Launch packages for the first 1-5 clients.
The MVP offer is intentionally simple: clear monthly packages, setup fee by complexity and a custom quote for high volume.
Starter Support
R4,500 - R7,500/month
For small businesses needing basic enquiry support.
Growth Support
Popular
R9,500 - R15,000/month
For businesses wanting support plus sales follow-up.
Sales Support Pro
R18,000 - R30,000/month
For businesses wanting stronger sales and support coverage.
Why choose us
Fast, human and controlled from day one.
Founder-led quality
The business is managed by a hands-on sales and customer-service lead, not a faceless call centre.
Human approval first
AI helps draft and organise, but no customer message is sent automatically in the MVP workflow.
Reply speed that sells
Enquiries are handled with response-time monitoring, follow-ups and clear ownership.
Simple reporting
Owners get weekly insight into customer questions, sales blockers and service improvements.
Founder-led quality
Managed like a professional service, not a faceless bot.
Ai Cleva was created to help small and growing businesses stop losing sales because of missed messages, slow replies and weak customer follow-up. We combine human-managed service, trained support processes and AI-assisted systems to help businesses reply faster, support customers better and grow with more confidence.
FAQ
Straight answers before the first audit.
Do you automatically reply to customers with AI?+-
Can you handle WhatsApp?+-
Which businesses are best suited?+-
How fast can we start?+-
Is this POPIA-aware?+-
Final CTA